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“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou

“This isn’t a customer service position. We are Disney. This is a magical guest experience.”

Those two things were said to me and I have never let them go. It is not only how I live my life but what I want my clients to get from me.

“You will forget what someone says to you but you will never forget how they made you feel.”

This quote means a lot because I truly believe that we are doing more than just planning your big day, we are here to give your memories an experience that you will never forget. I love being able to see a bride get excited about the gifts in her bridal suite or see my grooms drinking the beer I hunted down. 


“This isn’t a customer service position. We are Disney. This is a magical guest experience.”

I worked for Disney when I turned 20 and that was something our trainer said on our first day of work. I had worked at two other customer service/call center positions and this saying struck me. After leaving Disney, I kept that saying in my mind. Whenever I do anything and I am dealing with someone, I make sure to remember that I want them to have a magical experience with me… (yes, its corny but I love it!).

I am a bubbly, bright, fun loving, outgoing, bull in a china shop personality, creatively creative, good vibe, down to earth gal!

-Erika

 
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